In September 2019, we published a guide for user-friendly digital public services.
The guide provides short and practice-oriented introductions to topics such as user-centric design, simple language, accessibility and technical aspects of mobile-readiness. For each topic, we lay out why government should bother, the core concepts of how to do it and the most important further readings and experts.
Target audience for the guide are government practictioners, especially at the subnational level.
We hope to update and extend the guide with further chapters in the next years.
ÖFIT co-published the guide with Public Service Lab, a non-profit group working on service design for the public sector. I not only served as an editor but also wrote two chapters, on simple language and on accessibility.
Apart from the print/PDF version, we also produced a HTML version for easier accessibility: